Cancellation & Refund Policy

1. Introduction

At Alveera Hospitality, we aim to offer transparent and flexible cancellation policies for all our customers. This page explains our terms and process for cancellations, refunds, and rescheduling related to travel bookings made through our platform.

2. Cancellation by the Customer

You can cancel your booking by contacting our support team via email or phone. Cancellation requests must be made within the time frame mentioned below to be eligible for refunds:

• More than 15 days before the travel date: 80% of the booking amount will be refunded.
• Between 7–14 days before the travel date: 50% of the booking amount will be refunded.
• Less than 7 days before the travel date: No refund will be provided.

Refunds are subject to hotel, airline, and vendor policies. Any non-refundable components such as permits, tickets, or third-party fees will be deducted.

3. Cancellation by Alveera Hospitality

In the rare event that Alveera Hospitality cancels your booking due to unforeseen circumstances (such as weather conditions, political instability, or operational issues), you will be offered one of the following options:

• A full refund of the booking amount, or
• Rescheduling of your booking to a future date at no extra cost, or
• A credit note for future travel valid for 12 months.

4. Refund Processing

Approved refunds will be processed within 7–10 working days after confirmation. Refunds will be credited to the original mode of payment used during booking.

In case of delays caused by payment gateways or banks, Alveera Hospitality will not be held responsible, though we will assist in resolving the issue.

5. No-Show Policy

If a customer fails to check in or does not appear at the time of the booked travel service (hotel stay, trip, or package), it will be treated as a No-Show and no refund shall be applicable.

6. Force Majeure

In cases of natural calamities, strikes, pandemics, or government-imposed restrictions, Alveera Hospitality reserves the right to offer alternate arrangements, reschedule the trip, or issue partial refunds based on vendor policies.

7. Amendment or Rescheduling

If you wish to modify your booking (such as change of dates or number of travelers), requests will be accommodated based on availability and applicable charges. All amendments must be made at least 10 days before the travel date.

8. Special Cases

For bookings made during peak seasons, festivals, or holidays, specific cancellation rules may apply as per vendor and hotel policies. These will be communicated to you during booking confirmation.

9. Contact for Cancellations

All cancellation and refund-related requests should be sent to:

Email: info@alveerahospitality.com
Phone: +91 94107 87918
Address: Alveera Hospitality, [Your City], India

10. Policy Updates

Alveera Hospitality reserves the right to modify or update this Cancellation & Refund Policy at any time. The updated policy will be posted on this page with a new “Last Updated” date.